Return Policy

You may exercise your right to withdraw within 14 days after completely receiving your order and send the goods in question back to us. 

If you have received a faulty or defective item, please send a picture and your order number to

You can download our return form here.

Any order placed with a german delivery adress will include a free DHL return label. Austrian customers may contact our customer service to receive a return label. As an international customer you will have to bear the return costs yourself.

Please note the following information:

  • Please exercise your right to withdraw within 14 days after delivery.
  • Only unused, originally packaged, and undamaged goods can be fully refunded.
  • If you have received the shipment damaged or incomplete, please keep the shipping carton, document the damage, and contact us immediately.
  • Wallpapers and borders must be in their original packaging for us to provide a full refund.
  • Important: Please return lamps, posters or stickers in an outer carton and do not stick the return label on the item's original packaging.
  • Cut goods, samples and personalized items are non-returnable.

Please send your return to the following adress:

Dinki Balloon c/o Fantasyroom
Spedition Reissner
Gewerbestr. 8
79539 Loerrach

For international returns please declare the parcel accordingly and add a copy of your invoice on which you mark the goods to be returned, to avoid any custom charges.


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