Return Policy

You may exercise your right to withdraw within 14 days after completely receiving your order and send the goods in question back to us. 

Please note the following information:

• Please exercise your right to withdraw within 14 days after delivery.
• Only unused, originally packaged, and undamaged goods can be fully refunded.
• If you have received the shipment damaged or incomplete, please keep the shipping carton, document the damage, and contact us immediately.
• Important: Please return all items in an outer carton and do not stick the return label on the item's original packaging.
• Cutted fabrics are non-returnable.

Please send your return to the following adress:

Dinki Balloon c/o Fantasyroom
Woelblinstr. 70
79539 Loerrach
Germany

For international returns please declare the parcel accordingly and add a copy of your invoice on which you mark the goods to be returned, to avoid any custom charges.